LIVECHAT ContactCenter 5.5
LIVECHAT ContactCenter offers you a software for customer maintenance online. It enables real time chat with website visitors or other operators. Visitor can choose when to ask for assistance simply by clicking the invitation button located on your website to open chat window.
LIVECHAT ContactCenter does not require any install on customers side. This kind of net communication channel is much more multimedia and efficient than email and costs your customers nothing. ContactCenter contains a conjugated highlight - Business Instant Messenger mode, called LIVECHAT Communicator.
LIVECHAT ContactCenter is a corporate internal communication channel, formed in shape of famous buddy list, but that is where the similarity to famous free Instant messengers ends. Business communicator is a secure channel, all info is encrypted with 128 key bit. All contacts and chats are collected and stored in a centralized knowledgebase, so you can control the network and info flow.
Internal communication costs decrease, because your employees do not have to use phone to communicate with ach other. You can also establish a conference between few employees. It is all in real- time, so there are no delays in exchanging info. ContactCenter is a application for companies willing to optimize online services, customer maintenance, increase sales and maximize the online conversion.
Key features:
- Generates reports and diagrams for a specific operator about the number of chats, invitations or time spent with the customer.
- Chat with the customer
- Leave a message form
- Active invitation
- A graphic element indicating that there is an operator willing to aid a customer.
- With this highlight the operator can invite the customers to chat, provide live maintenance and offer them live aid.
- With a customer acknowledgement the operator can take over the customers desktop and diagnose or produce modifications in the configuration.
- Customer transferring
- Sending links
- The operators can communicate between themselves using built-in instant messenger.
- Internal communication
- A direct chat with the operator with the net communicator. Enables the sales person to get in touch with the customers and identify their needs.
- File sharing/sending
- A button to establish a chat with the operator. In case of no accessible operator the customer can leave a message. The button can be customized so it will match the layout of the company net site.
- Add panel
- Possibility of sending documents (for example pricing lists, specifications, catalogs).
- The complete customers details is displayed in one place. It contains i.e. last visits duration, number of chats and viewed pages.
- The operators can chat with several customers at the same time. The programm itself does not limit the number of simultaneous chats for a single operator.
- Browsing the chat history gives a quick insight into the chats that customer have had with operators in the past. With this highlight any operator can continue the chat without asking the customer about the information again.
- Live chat with the operator
- Feature that allows to add panels to Contact Center programm. Depending on PC users needs it is possible to add websites or complex net programms.
- The operator can send links and accompany the customer through the every step of sales process.
- Conference mode
- Enables observing the net site traffic in real-time. Allows PC users gathering details about customerswhere on the net site they spent most of their time, which page they visit most often and how a lot of times have they visited each page.
- This highlight enables transferring the customer to a different operator without disconnecting. The customer is being transferred with the established chat so that the other operator can quickly diagnose the problem.
- Predefined answers
- Invite the customer to chat
- Application allows to live chat with more than one person. Conference mode allows to establish chat not alone with operators, but with customers as well.
- Except characteristics for website visitors, live chat software has got a broad range of unique characteristics for operators. With them, live maintenance software will aid you protect customer on your website, guide him through and aid them pick the right service or product.
- Personal invitation
- Remote desktop
- Customer details panel
- Chat transcript
- Feature that reduces time amount needed for the operator answer to a standard question. With a few clicks operator can paste pre-defined answers or net site addresses.
- In case there are no operators online the customer can leave a message using a form.
- Operators features
- Feature allows the operator to personalize invitation. This means that invitation message to each client could be typed by any operator.
- Traffic monitoring
- Operators activity statistics
- Chat button
Requirements:
- 128MB RAM,
- 20MB hard disc space
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